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Warranty

WARRANTY TERMS

Phantomgogo warrants that all new electric bicycles (“E-Bikes”) and main components therein sold by a Phantomgogo authorized dealers. The warranty is provided to the original retail purchaser against manufacturing defects in materials and/or workmanship for all electrical components for a period of one (1) year from the date of original retail purchase

This warranty pertains to any of the essential electric bicycle components that are found defective provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the bicycle frame, electric motor, battery, display, and controller.

Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. Electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.

Wearable Components Are Not Covered by the Warranty. Wearable components such as tire, brake pads, and batteries are not covered by warranty as they are perishable goods. A nail in the tire, or wore out brake pads from excessive riding is not covered under the warranty.

HOW TO MAKE A WARRANTY CLAIM
If you believe your Phantomgogo has a warranty issue, please contact us through email or phone to reach a friendly Phantomgogo associate. We will help identify the issue and do our best to help.

 

EXCLUSIONS FOR RENTAL, LIVERY, AND FLEET USAGE.


FAQ ABOUT OUR WARRANTY

Q. I am not the original owner as I purchased my Phantomgogo secondhand. Is it covered by warranty?
A. Sorry, no, the warranty coverage only extends to the original buyer.

Q. I crashed and damaged my bike/frame. Is warranty coverage available to me?
A. Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.
Q. I got a flat tire after riding due to a nail. Is it covered under warranty?
A. Sorry, the tire is a wearable component and it is not covered under warranty. However, our friendly associate will help you find a nearby bike store to get it up and running again.